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Swayam Customer Relationship Management Courses & Certifications

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Customer Relationship Management

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Customer Relationship Management

Swayam's Customer Relationship Management certification is a postgraduate-level course that falls under the category of management studies. It is a three-credit course and will be instructed by Shainesh G. The programme focuses on explaining how CRM helps businesses to implement strategic practices and technologies to gain and retain customers.

Candidates will gain a strong base of CRM concepts and know-how to turn short-term customers into a long-term relationship. The online Customer Relationship Management training covers topics such as customer retention, centricity, lifetime value, value management, and customer engagement. Understand the best practices required for customer relationship management and apply them in real-life situations to build a robust relationship with the customers.

Experts from the industry craft and update the Customer Relationship Management programme. The course study material has been verified by the national coordinator of management studies, Indian Institute of Management, Bangalore (IIMB). Swayam also allows the transfer of credits for the course, provided that the candidate's university or college accepts the same.

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6 Weeks
23 January 2025 - 29 April 2025
Free
Skills Covered:
Customer service

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