4 Courses and Certifications

Vskills Customer Relationship Management Courses & Certifications

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Certified Customer Focus Management Professional

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Certificate

Certified Customer Focus Management Professional

Customer Focus Management has quickly become an in-demand career path; every organization banks on this aspect to succeed. A customer focus manager or management team works on meeting the customer’s wants and needs, which, in turn, helps the company to attain increased profits.

Vskills’ Customer Focus Management Professional Programme aims to help you capitalize on this demand by becoming a certified professional of this industry. The curriculum covers every concept of customer focus management, including customer needs, attitudes, perception, listening, tools, focused interactions, expectations, and customer-focused organizations.

Moreover, the Certified Customer Focus Management Professional course also provides a government certificate, after qualifying the online test. You will also earn “Vskills Certified” title that will be your badge of experience, to showcase your fluency in customer focus. Vskills will provide you with e-learning access and hard copy study material, to prepare well for the examination.

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3,499
Skills Covered:
Customer service
Certified Telesales Executive

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Certificate

Certified Telesales Executive

Enrol in the Certified Telesales Executive programme by Vskills to understand the fundamentals, skills, best practices, and processes for Telesales. You will learn to apply your enhanced sales skills in the day-to-day life scenarios and while handling customers. The course extensively covers managing, editing, printing, and previewing files in MS Word 2003, MS PowerPoint- 2003, and MS Excel-2003.

Moreover, students become proficient sales professionals and are qualified for job opportunities in telesales marketing firms, MNCs, call centres, real estate sector, IT companies, banks, credit card companies, art organisations and more. The Certified Telesales Executive training course has a comprehensive online learning curriculum complying with industry standards.

Besides, learners get a government certificate with lifetime validity after finishing the Vskills Certified Telesales Executive online course. Vskills certificates do not expire; hence students don't have to worry about renewing them frequently. Candidates are also marked as "Vskills certified" on the prominent digital job and career platforms. The course significantly increases your chances of scoring a high-paying job.

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3,499
Skills Covered:
Sales skills MS Office skills
Certified Consumer Behavior Analyst

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Certificate

Certified Consumer Behavior Analyst

As a Consumer Behavior Analyst, individuals are required to stay connected with different departments in order to formulate effective strategies and policies to justify their role, which is not possible unless they have a strong grasp over concepts involved in the same. Vskills Certification for Consumer Behavior Analyst provides a vivid orientation and training to candidates with thumb rules of Consumer Behaviour Analysis and ways of implementation of the same.

The certification comprises intricate and detailed discussion by industry experts on various areas including market segmentation, consumer behaviour basics, consumer perception, attitudes, learning, communication and personality of consumer, opinion leadership, the consumer in social settings, decision-making process, online consumer behaviour, and industrial buying behaviour. Moreover, the course would also give candidates a first-hand experience of the workplace through to-the-point questions in practice tests and assignments, which are compulsory to be performed.

Lastly, government-recognised certification with a lifelong validity would be enough for any learner dedicated to establishing themselves as certified professionals in the domain. Throughout the course, they will get access to placement assistance, extra sample questions and an overview of the course through a sample chapter.

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1,999
Skills Covered:
Marketing skills
Certified Customer Service Professional

Offered by

Certificate

Certified Customer Service Professional

According to Forbes, customer service is one of the best industries to work for different executives and professionals. The Certified Customer Service Professional training is designed by V Skills for professionals to want growth opportunities in customer service. This is a short term course that trains individuals on the various computer and personal skills required in an organisation for being successful.

Certified Customer Service Professional certification syllabus has different aspects of customer service including customer service basics, customer needs, customer expectations, consumer perception, customer-focused interaction, consumer attitudes, and customers listening and tools.

Students who have the Certified Customer Service Professional certification course can also find themselves employed in different roles in an organization like administrative and support services. This course guides on how to retain customers, serving them properly, and finally turning potential customers into sales. On the whole, learners can learn customer relationship management.

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3,499
Skills Covered:
Customer service

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