41 Courses and Certifications

Columbia Business School New York Courses & Certifications 2024

  • Ownership: Private
  • Estd. Year: 1916
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Certificate

Investment Management Program

Today it is imperative to get acquainted with disruptive challenges in the modern-day financial industry and its clientele’s evolving demands. This forges the path to becoming a credible financial advisor and efficiently managing their investments, and establishing a robust client portfolio. 

The Investment Management Program by Columbia Business School Executive Education helps you pursue this path by broadening your knowledge in core wealth management areas, global financial markets, investment strategies, and diverse asset classes. Throughout the curriculum, you’ll gain crucial skills to understand your client’s needs better, evaluate their risk profiles, and aid them to fulfil your client’s investment goals.

This 9-month intensive Investment Management training offers practical knowledge, cutting-edge insights, and the required skills to develop thriving investment portfolios. You’ll learn from industry experts and Ivy League faculty via a flexible study format to pursue the course based on your learning goals and schedule. You can also take up online and in-campus elective programmes to further deepen your expertise in this domain.

Lastly, Columbia Business School Executive Education also awards the Investment Management Program certificate once you finish the training successfully.

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9 Months
$ 28,000
Skills Covered:
Financial knowledge Knowledge of stocks
Certificate

Chief Financial Officer Program

The Chief Financial Officer Program certification is an intensive nine-month learning journey that has multi-modes and is taught by the Columbia Asia Business School Executive Education. The course can create values, manage risks, and do skill development for people wanting to pursue the CFO roles. When this programme ends, the students will have crucial knowledge in tools, frameworks, that can lead to financial transformation, and can handle the never-ending complex challenges in an organisation.

The Chief Financial Officer Program training will prepare the participants so that they can manage analysts, investors, along with the board for optimizing the efficiency of businesses. Along with the online sessions, a 3-day networking event on the campus will help Interact with global industry leaders, faculty, and peers, for increased networking. Moreover, all the students diligently completing the programme will be getting a chance to receive alumni benefits.

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9 Months
$ 30,000
Skills Covered:
Decision making skills Financial knowledge
Certificate

Venture Capital Private Equity Program

Venture Capital Private Equity Program certification is 9 months course that is propounded by the Columbia Business School Executive Education, and Emeritus. This programme is a mix of both types of sessions - online and offline. When the certificate is honoured, it becomes proof for the professionals and their organisations that they have made a good investment in terms of the learning process.

Venture Capital Private Equity Program training will enable all the participants to keep their focus on a particular area of interest to help the unfolding the intricate levels of this specialisation. This certificate course will be helping to understand the PE sector, and VC sector simultaneously so that by making an application of this investment strategy the organisations can reach new heights. Through the teachings from Ivy League faculty, candidates will ultimately learn to leverage the different challenges which can later turn into outcomes that are positive for the organisation.

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9 Months
$ 30,000
Skills Covered:
Financial knowledge
Certificate

Chief Marketing Officer Program

The Chief Marketing Officer Program certification is a 9 monthly programme. This course has both online, and offline, in-person modes in which it is taught. The course syllabus and other content are made by Columbia Business School Executive Education but are offered through the platform of Emeritus who is a supporting provider. 

This multimodal Chief Marketing Officer Program training will help the participants adapt to these dynamics which are changing and simultaneously excel in the role of a CMO. With this certificate course, candidates will discover ways in which customer relationships can be strengthened and leadership positions can be claimed for maintaining sustainable business growth. Every successful aspirant shall be awarded a certificate in Business Excellence after course completion.

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9 Months
$ 28,000
Skills Covered:
Marketing skills
Certificate

Executive Business Analytics Program

Today's businesses no longer view data as an add-on but rather as a vital component of their whole company strategy. Organisations acquire a competitive edge and solve both immediate and long-term business issues by properly utilising data analytics. Businesses are seeking data leaders who can transform data into actionable insights. With the support of Columbia Engineering's Executive Business Analytics Programme training in collaboration with Emeritus, students can turn data into effective resources that can be used to make business choices.

The demands of busy executives have been taken into consideration while structuring the nine to twelve-month learning path. Online classes will be used to teach students, and they will feature guest lectures from well-known business figures. The Executive Business Analytics Program's flexibility enables them to personalise their learning path for the greatest possible effect on their career and business.

Also Read

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9 Months
$ 18,000
Skills Covered:
Leadership Decision making skills Machine learning Knowledge of Artificial Intelligence
Certificate

Digital Marketing Intensive (Online)

The Digital Marketing Intensive (Online) certification is a 6 months online course that is developed by Columbia Business School Executive Education and is provided by the provider partner Emeritus. Every participant who has enrolled will learn how one can develop, and create a strong online digital presence for their companies by helping them stay marketable. 

Digital Marketing Intensive (Online) training is created to help candidates develop a proper understanding of the different channels of digital marketing for tracking, optimising, and analysing the campaigns for maximising the returns on investment. The 21 weeks course features pools, discussions, assignments, and case studies usually held in the final weeks of the curriculum. Along with career development, Emeritus also arranges for 3 additional Google certifications namely  Google Ads Display Certification, Google Ads Search Certification, and  Google Analytics IQ Certification to be showered on the candidates apart from the participation certification.

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6 Months
$ 6,950
Skills Covered:
Digital marketing skills
Certificate

Executive programme in management

The Executive Programme in Management by Columbia Business School provides learning opportunities to all the candidates interested to achieve new heights in their careers. The duration of the course is nine months. Students will learn through the experienced faculty in the field.

The curriculum of the programme is designed to provide world-class knowledge about management and leadership skills through global linkages by the faculty. Participants learning through this course will get a chance to study the different topics from the Ivy League faculty. Class immersion option is offered by the course to the candidates to enhance the learning experience.

Additionally, the Executive Programme in Management certification is suitable for the working professionals as well. They will get exposure to the skills and tools which they can use for upgrading their knowledge in the field. Candidates can expect an increase in salary and job opportunities after completing this course curriculum.

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6 Months
$ 26,500
Skills Covered:
Leadership Business Management
Certificate

Global Banking Program: Fintech | Digital | Analytics

The Global Banking Program: Fintech | Digital | Analytics certification by Columbia Business School Executive Education is a comprehensive and intensive 6-month programme that provides you with the knowledge and skills you need to succeed in the rapidly changing financial industry. The programme covers a wide range of topics, including the fundamentals of banking and finance, global markets, strategic management, fintech, digital transformation, and customer strategy. The Global Banking Program: Fintech | Digital | Analytics classes are delivered both online and in person in New York City, giving you the opportunity to learn from leading experts in the field and network with other professionals.

The Global Banking Program: Fintech | Digital | Analytics certification course is designed to help you understand the economic and technological forces driving disruption in the financial industry, and learn how to leverage these forces responsibly. In addition to the coursework, you will work on projects related to strategic changes in banking and financial services that could drive transformation in your organisation.

Also Read

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6 Months
$ 29,000
Skills Covered:
Knowledge of FinTech Knowledge of Cryptocurrency Knowledge of Artificial Intelligence Knowledge of Blockchain
Certificate

Advanced Management Programme

The Advanced Management Programme certification course is an online programme of 22 weeks where the faculty and staff of Columbia will help the enrolled candidate become more agile and effective along with the authentic leader. The Advanced Management Programme training includes interactive online modules, executive coaching sessions, in-person immersion opportunities, and various assignments. The Advanced Management Programme certification will be awarded to the students who complete the course with full requirements. The six months course has a blend of online and in-person classes. 

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22 Weeks
$ 52,452
Skills Covered:
Leadership
Certificate

Strategic Wealth Manager Program

The Strategic Wealth Manager Program certification course is a hands-on learning experience that lasts for 9-12 months. The course is in hybrid mode and provides the option of flexible learning. You will learn from Columbia's knowledgeable professors and also from professionals working in financial advisory and wealth management firms. At the end of the programme, there is an optional two-day event on campus, where you can meet your teachers, classmates, and experienced experts from the financial industry.

Strategic Wealth Manager Program certification by Emeritus in collaboration with  Columbia Business School Executive Education provides you with the chance to enhance your knowledge about worldwide financial markets. You will also learn about key aspects of wealth management, various types of assets, and effective investment strategies. 

The candidate will get Strategic Wealth Manager Program training from experienced professors and professionals who are leaders in New York City's financial hub. You will also get to connect with other ambitious individuals from different parts of the world who share similar interests and goals.

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5 Months
$ 20,000
Certificate

Fundamentals of Business Management

This is a comprehensive three-month course designed to equip participants with essential skills and knowledge in various aspects of business. The Fundamentals of Business Management certification by Emeritus is aimed at individuals without a formal business education but aspiring to administrative roles. For those seeking to enhance their managerial capabilities, the programme provides a valuable opportunity for professional development.

Throughout the Fundamentals of Business Management online course, participants delve into key topics such as team management, customer-centric strategies, and financial acumen. They learn to become effective leaders, make informed decisions, and influence others ethically and justly. The Fundamentals of Business Management certification course emphasises the importance of understanding customer value, developing intuition in financial matters, and successfully launching new products. Additionally, participants gain insights into team dynamics, discovering strategies for high-performance teamwork and building strong social networks to support their professional goals.

Also, read: Business And Management Certification Courses

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3 Months
Certificate

Columbia Management Essentials (Online)

Columbia Business School’s Columbia Management Essentials (Online) course is a 3-month curriculum designed to equip you with all the fundamentals of business management. By putting in just 6 to 8 hours per week out of your schedule, you can learn the essentials of becoming a successful business manager. 

The training includes live teaching sessions conducted by top-rated professors. It also has a dedicated programme support team in place for step-by-step guidance. At the time of completion, you will also receive the Columbia Management Essentials (Online) certification for participation. 

The course is beneficial for developing vital decision-making and leadership abilities needed to take on management roles. The Columbia Management Essentials (Online) certification syllabus is interactive and MBA-inspired, covered in 9 Modules. 

Additionally, you’ll work on a capstone case study, along with several self-assessments, individual and team assignments, and group discussions. These will give you immediate exposure to unique real-world scenarios and prepare you for professional requirements. 

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3 Months
$ 3,300
Skills Covered:
Managerial skill
Certificate

Digital Strategies for Business: Leading the Next-Generation Enterprise

Digital Strategies for Business: Leading the Next-Generation Enterprise online course focuses on how to create new strategies and business models for your company or business so that it can thrive in the digital age. It offers real-world case studies of Coca Cola, British Airways, and iPhone by Apple, giving a wide range of digital trailblazers and traditional enterprises to provide you with a comprehensive understanding of the concept. 

Digital Strategies for Business: Leading the Next-Generation Enterprise course is a result of the collaboration between Columbia Business School Executive Education and Emeritus. Experienced faculty who are revered professors in business will be teaching the course. Moreover, the course syllabus follows a combination of fun and interactive learning tools to help you successfully complete the course. 

Digital Strategies for Business: Leading the Next-Generation Enterprise programme by Emeritus is a three-month course with an admission fee of US $1,500. Candidates need to have prior work experience if they wish to understand this course deeply. They must also study for 2-4 hours weekly to complete the course successfully.

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10 Weeks
$ 1,500
Skills Covered:
Digital marketing skills
Certificate

Marketing Digital

10 Weeks
$ 1,295
Certificate

Value Investing (Online)

Value Investing (Online) by Columbia Business School teaches one of the most successful investment strategies to candidates and provides them with a strong foundation in the value investing process. They will be equipped with the right tools and strategies for the collection and analysis of information. Given that Columbia Business School has given many distinguished value investor alumni to the world, including Mario Gabelli, Warren Buffett, Glenn Greenberg, John Shapiro, and Charles Royce, the course will definitely be a great learning experience for dedicated students.

Value Investing (Online) certification syllabus explores questions like whether diversification creates value, how do economies of scale, first-mover advantage, and barriers to entry factor into the equation, when does growth create value and when does the value investor know when to buy. Studying amidst Columbia Business School’s value investing methodology, learners are sure to derive an enriching pedagogy by discussing diversity of cases, such as Walmart, Nestle, Dollar General, and Amazon. The best part of the programme is the ample focus on good examples and case studies with a good pace and a learned teaching assistant.

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9 Weeks
$ 3,895
Skills Covered:
Risk Management
Certificate

Macroeconomics for Executives (Online): Navigating Global Risks and Trends

The Macroeconomics for Executives (Online): Navigating Global Risks and Trends course highlights how changes in trade or fiscal policies in a particular country can lead to a ripple effect that touches economies around the world. Moreover, global economic trends can significantly impact all businesses that operate on an international level. 

The Macroeconomics for Executives online programme is a 9-week-long training course that will teach you to make better strategic decisions that will help your organisation thrive. The course curriculum includes topics like business and monetary policies, fiscal austerity and stimulus, exchange rates, global capital flows, business strategies in pandemic and more.

The course also includes an in-depth analysis of the three-step macro scenario playbook. Further, you will learn through detailed real-world case studies on the United States, Argentina, etc. The Macroeconomics for Executives online training also consists of features like live webinars, peer learning, federal reserve simulation, bite-size learning, guest speakers and much more to make it more engaging. After finishing the course, you receive a participation certificate as proof of your newfound knowledge from Columbia Business School Executive Education.

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9 Weeks
06 October 2024 - 15 December 2024
$ 2,650
Skills Covered:
Financial knowledge Knowledge of Economics
Certificate

Digital Transformation in Healthcare (Online)

The healthcare sector is prepared for digital disruption. Artificial Intelligence (AI)Machine LearningAutomation, Data Analytics, etc., are replacing the old-fashioned systems. The Digital Transformation in Healthcare (Online) programme aims to help you make informed business decisions about embracing digital solutions. 

The Columbia Business School (CBS), USA, offers the Digital Transformation in Healthcare online course in collaboration with Emeritus. This 9-week-long online programme helps you choose the right digital solutions for your healthcare organisation. This results in enhanced patient outcomes, improved efficiency and ultimately, a more significant market share.

The Digital Transformation in Healthcare certification programme provides you with a broad overview of the state of the healthcare sector. You will explore concepts related to waste, outcomes and costs to undertake effective digital transformation

During the Digital Transformation in Healthcare online course by Emeritus, you will understand the role of ML, AI and predictive analytics in influencing the digital healthcare industry. At the end of this course, you will also receive a certificate of completion.

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9 Weeks
$ 2,800
Skills Covered:
Knowledge of Digital Media analytics
Certificate

Investment Strategies (Online)

Today, possessing the expertise and tools to create smart investment strategies is the need of the hour. You require a thorough understanding of how markets work and advanced quantitative tools, along with analytical skills. These will help you guide your active portfolio management and stock selections through uncertainty and into a profitable future. Hence, the Investment Strategies (Online) training addresses these topics and familiarises you with the essentials of active investing.

The 9-week Investment Strategies (Online) course syllabus dives deep into modern risk management and the fundamentals of capital markets. You’ll learn multiple key concepts, including major asset classes, active management, and portfolio considerations. And you can apply your acquired knowledge into practice as soon as you graduate.

Plus, the Investment Strategies (Online) program follows a cohort-based schedule, involving case studies, real-world applications, on-demand video lectures, case studies, and live office hours with the course leader. With its bite-sized learning approach, the curriculum allows you to study conveniently and master the concepts swiftly.

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9 Weeks
$ 2,800
Skills Covered:
Risk Management
Certificate

Python for Managers (Online)

The course on Python for Managers (Online) by Columbia Business School will allow the applicants to learn from the experts of the industry. The course over a period of two months will teach the Python Fundamentals, Intro to Pandas in Python, Applying APIs and Web Scraping, Analyzing Data with Python,  APIs, and Web Scraping with Python. The classes for the Python for Managers (Online) course will be held on the digital platform. To make things more beneficial, students will be provided with a flexible payment method. The certificate for the course will be offered by  Columbia Business School. In the course, the students will study the fundamentals that are involved in Python coding. They will further learn to combine multiple data sources for better insights into the real-world working mechanisms. Thus, upon completion of the course, students will get better career opportunities.

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2 Months
13 October 2024 - 08 December 2024
$ 2,600
Skills Covered:
Knowledge of Python
Certificate

Digital Marketing

The marketing paradigm has shifted to digital campaigns to keep up with the rise of technologies online. With the constant increase in the number of social media channels, it is essential to monetise the situation to reach the intended audience groups. Emeritus’ Digital Marketing course, you will learn how to plan, employ, and gauge the impact of various digital strategies that suit the growing power of digitally connected customers. 

Digital Marketing training is a 10-weeks certification course that entails an average study time of two to four hours weekly. The syllabus includes various learning tools such as videos, projects, interactive discussions, simulations for practical experience, and assignments. These tools will offer a fun and immersive learning experience and also help evaluate your expertise and acquired progress. 

Upon completion of the online Digital Marketing programme, students get a shareable digital certificate, verified by Emeritus and Columbus Business School. The course fee is $1400. The training offers flexible payment options and discounts for convenience.

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8 Weeks
$ 1,700
Skills Covered:
Digital marketing skills
Certificate

Mergers and Acquisitions (Online)

Mergers and Acquisitions (Online) certification is an 8 weeks course made by the Columbia Business School Executive Education in association with Emeritus. This is a course where only online, and live sessions are conducted by the faculty. This eight-week immersive course will help in addressing the concepts with knowledge checks, peer interaction, analysis of case study, and live sessions that are hosted by the senior lecturer Donna Hitscherich of Columbia Business School.

Mergers and Acquisitions (Online) training is for senior-level executives, managers who are middle level, and legal advisors who have relevant experience in the fields of finance, investment management or capital markets. Upon completion, all the students who have been successful will be granted a certificate of participation. Finally, with this course, the candidates will be learning a proven framework of offence, and defence so that the strategy, legal components, execution, and risks associated with the M&A programme 

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8 Weeks
$ 3,700
Skills Covered:
Knowledge of Mergers and Acquisitions
Certificate

ESG Investing (Online)

The ESG Investing (Online) course is a study about the strategies and techniques associated with investing sustainably and the concepts of financial analysis and risk assessment. The course on ‘ESG Investing’ is provided by the online platform in collaboration with the Emeritus Columbia Business School Executive Education. The online course is scheduled for seven weeks and the students are expected to spend four to six hours per week. 

The course study is guided by the academicians, Shivaram Rajgopal (Professor of accounting and auditing at the Columbia Business School) and the guest speaker, Aniket Shah. The program will provide an overview of different asset classes for sustainable investing, the important controlling factors of ESG investing, merging of ESG influential aspects into investment analysis, investors’ perspectives on risks of climate change, and ways to turn that for capital allotment and many more.

The ESG Investing (Online) training is focussed on finance and sustainability with the study on principles of investment, financial assessment, and valuation. 

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7 Weeks
$ 2,600
Skills Covered:
Leadership Financial knowledge Financial Management Knowledge of Economics Business Management
Certificate

Blockchain in Business (Online): Beyond the Hype

Cryptocurrencies and Blockchain are often in the news, leaving business tycoons wondering if these are just hyped or hold the power of industry transformation. The Blockchain in Business (Online): Beyond the Hype, the course addresses this topic head-first and imparts key insights to help you break through this mystery. 

The Blockchain in Business (Online): Beyond the Hype, programme covers vital topics to teach you how cryptocurrencies operate and how underlying Blockchain tech can affect your industry and organisation. The curriculum is taught by Columbia Business School’s faculty and uses live sessions, peer learning, simulations, real-world applications, and detailed modules to build your proficiency in Blockchain essentials.

Moreover, the Blockchain in Business (Online): Beyond the Hype training uses real-world examples of companies like IBM, Prysm Group, and Yugen Partners to explain the opportunities and obstacles behind cryptocurrencies and Blockchain. You will also receive premium insights from the inventors of Blockchain and IBM’s faculty, who are this course’s guest speakers. 

Lastly, you can attend this course through a mobile learning app to study comfortably. Upon training completion, Columbia Business School Executive Education will present you with the Blockchain in Business (Online): Beyond the Hype certificate.

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6 Weeks
$ 1,950
Skills Covered:
Knowledge of Blockchain
Certificate

Product Management Methodologies (Online)

This online course is designed to equip mid to high-level professionals and aspiring product managers with the skills and knowledge needed to excel in today's dynamic product development landscape. The Product Management Methodologies (Online) certification by Emeritus delves into the core principles of product management. It guides learners through the entire product life cycle providing insights into crafting enduring product visions, optimizing go-to-market strategies, and prioritizing improvements.

Throughout the Product Management Methodologies (Online) course, participants will explore key topics, including understanding stakeholders' roles, identifying product-market fit, and assessing market opportunities. They will also gain a deep understanding of digital product development, transitioning from traditional waterfall methodologies to agile approaches. 

The Product Management Methodologies (Online) certification course emphasizes the importance of effective communication strategies to manage product development teams successfully. Upon completion of the program, learners will receive a certificate of participation from Columbia Business School Executive Education, validating their newly acquired product management skills and positioning them for impactful contributions in the field.

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6 Weeks
$ 2,600
Certificate

Foundations of Venture Capital (Online)

The Foundations of Venture Capital (Online) course provides a comprehensive and immersive exploration of the dynamic world of venture capital (VC) investing. Spanning six weeks and delivered in a highly interactive online format, this Foundations of Venture Capital (Online) certification by Emeritus equips participants with the essential knowledge and practical skills needed to excel in the VC ecosystem.

Led by esteemed faculty, including Angela Lee, an award-winning professor and experienced venture capitalist, the course covers every stage of the VC investment lifecycle. Participants will learn to identify potential investment opportunities, assess startup valuations, negotiate favourable terms, and support portfolio companies through successful exits.

The Foundations of Venture Capital (Online) certification course’s unique pedagogy combines live faculty sessions, group exercises, case studies, interactive simulations, and networking opportunities to create a robust learning community.

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6 Weeks
$ 2,600
Skills Covered:
Financial Management
Certificate

Pricing Methodologies (Online)

The Pricing Methodologies(Online) course is a comprehensive and data-driven course designed to empower marketing analysts and managers with the knowledge and tools needed to make strategic pricing decisions in today's competitive business landscape. The Pricing Methodologies(Online) certification by Emeritus highlights the underutilised potential of pricing for maximising profitability, enhancing customer value, and gaining market share.

Participants of the Pricing Methodologies(Online) certification course will delve into effective quantitative pricing techniques, harnessing realistic methodologies to achieve a competitive advantage amid changing market dynamics. Led by industry expert Robert L. Phillips, former director of pricing research at Amazon and founder of Nomis Solutions, the programme offers invaluable insights into pricing optimization and customer behaviour analysis.

Over six weeks, the online programme covers diverse modules, including pricing analytics, price differentiation strategies, behavioural economics, pricing in competitive markets, and more. Participants will learn to leverage analytical tools to optimise pricing decisions, design effective pricing strategies, and differentiate prices based on customer segments and willingness to pay.

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6 Weeks
$ 2,600
Skills Covered:
Marketing skills Knowledge of Product Management
Certificate

Leveraged Buyouts (Online)

The Leveraged Buyouts (Online) course is designed to equip finance and investment professionals with the knowledge and skills required to excel in the world of Leveraged Buyouts (LBOs). LBOs are a prominent aspect of the financial landscape, and this Leveraged Buyouts (Online) certification by Emeritus, aims to demystify the intricacies involved in evaluating, structuring, and executing successful LBO deals.

Over the course of six weeks, participants will explore various critical aspects of LBOs, guided by experienced faculty members with extensive expertise in finance and investment. The Leveraged Buyouts (Online) certification course covers topics such as identifying suitable LBO candidates, understanding different debt options, analysing credit instruments, assessing risk, and implementing effective execution strategies. The programme's online format allows participants to engage in a flexible and interactive learning experience, featuring live faculty sessions, case studies, and peer interactions. Real-world examples and case studies provide valuable insights into both successful and failed LBOs, offering practical lessons for aspiring finance professionals.

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6 Weeks
$ 2,600
Skills Covered:
Knowledge of banking Business skills
Certificate

VC Decision Making (Online): Developing an Investment Thesis

The VC Decision Making (Online): Developing an Investment Thesis course is designed for mid-career venture capital professionals and individuals seeking to deepen their understanding of venture capital. This VC Decision Making (Online): Developing an Investment Thesis certification by Emeritus, equips participants with the knowledge and skills needed to navigate the ever-changing trends in the venture capital market and develop intelligent investment strategies.

Led by renowned faculty, including Angela Lee, founder of 37 Angels, and featuring guest speakers Elliott Robinson and Hilary Gosher, successful venture capitalists, the VC Decision Making (Online): Developing an Investment Thesis certification course covers essential modules. Participants learn the fundamentals of venture capital, explore different investment strategies, and develop an investment thesis through data-driven decision-making and thorough market research.

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6 Weeks
$ 2,600
Certificate

Customer Experience Strategy (Online)

The Customer Experience Strategy (Online) course provides a comprehensive and strategic approach to creating exceptional customer experiences across diverse brands, channels, and touchpoints. In this Customer Experience Strategy (Online) certification by Emeritus, participants gain valuable insights, tools, and techniques to develop customer-centric strategies that drive business success and foster brand loyalty.

The Customer Experience Strategy (Online) certification course begins by emphasising the importance of prioritising customers' needs over business objectives, highlighting how understanding and meeting customer expectations can lead to increased customer satisfaction and revenue growth. Through a mix of qualitative and quantitative research methodologies, participants learn how to assess and address customer needs effectively. The curriculum covers a range of topics, including the principles of superior customer experiences, the role of personalisation using AI and ML technologies, and the impact of technology on customer experience design. 

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6 Weeks
$ 2,600
Skills Covered:
Customer service

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